Terms and Conditions

Last Updated: August 5, 2026

Welcome to Reform Health + Wellness. Please read these Terms and Conditions carefully before using our website or booking any services.

By accessing or using the website reformhealth.ca (the “Website”), booking an appointment, or using any of our services, you agree to be bound by these Terms and Conditions.

1. About Us

Reform Health + Wellness is a multidisciplinary health clinic located at:

3020 22 Street, Unit 430 East Hill Shopping Centre Red Deer, Alberta

Phone: (825) 221-3453 Email: info@reformhealth.ca

We provide chiropractic care, physiotherapy, massage therapy, counselling, and related services including dry needling / IMS.

2. Acceptance of Terms

By using this Website or booking services with us, you confirm that you are at least 18 years of age (or have the consent of a parent/guardian) and agree to these Terms and Conditions, as well as our Privacy Policy.

If you do not agree with these Terms, please do not use the Website or book services with us.

3. Medical Disclaimer

The information on this Website is for general informational purposes only and is not intended as medical advice.

  • Nothing on this Website creates a doctor-patient, therapist-patient, or counsellor-client relationship.
  • Content on the Website (including blog posts, service descriptions, and educational material) should not be used as a substitute for professional medical advice, diagnosis, or treatment.
  • Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.
  • Do not disregard professional medical advice or delay seeking it because of something you have read on this Website.
  • Results from treatment vary from person to person. We make no guarantees regarding specific outcomes.

4. Appointment Booking, Cancellations & No-Shows

Appointments may be booked online through our scheduling system (Jane App), by phone, or in person.

Cancellation Policy We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. This allows us to offer the time to other patients.

  • Cancellations made with less than 24 hours’ notice, or failure to attend an appointment (no-show), may result in a cancellation fee of up to the full value of the scheduled appointment.
  • Cancellation and no-show fees are the responsibility of the patient and are generally not covered by insurance.
  • We understand that genuine emergencies occur. Please contact us as soon as possible in these situations, and we will review them on a case-by-case basis.

Late arrivals may result in a shortened appointment so that subsequent patients are not delayed. The full appointment fee still applies.

5. Fees, Payment & Insurance

  • Fees for services are available upon request and may be updated from time to time.
  • Payment is due at the time of service unless other arrangements have been made.
  • We offer direct billing to many extended health insurance providers as a courtesy. It is your responsibility to understand your coverage, including any limits, deductibles, or exclusions.
  • You remain responsible for any portion of fees not covered by insurance.
  • We accept major credit cards, debit, and other payment methods as available.

6. Use of the Website

You agree to use the Website only for lawful purposes. You may not:

  • Attempt to gain unauthorized access to any part of the Website or related systems
  • Use the Website in any way that could damage, disable, or impair it
  • Submit false or misleading information when booking or contacting us
  • Use the Website to transmit any harmful code or material

We reserve the right to restrict or terminate access to the Website for any reason.

7. Intellectual Property

All content on this Website — including text, graphics, logos, images, and design — is the property of Reform Health + Wellness or its licensors and is protected by Canadian copyright and trademark laws. You may not copy, reproduce, or distribute any content without our prior written permission.

8. Third-Party Links

This Website may contain links to third-party websites (including our online booking system). We are not responsible for the content, privacy practices, or terms of those external sites.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Reform Health + Wellness, its owners, practitioners, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or our services.
  • Our total liability for any claim related to the Website shall not exceed the amount you have paid us (if any) in the 12 months preceding the claim.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Alberta or Canadian law.

10. Governing Law

These Terms and Conditions are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Alberta.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. The “Last Updated” date at the top of this page will reflect the most recent version. Continued use of the Website or our services after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Reform Health + Wellness 3020 22 Street, Unit 430 Red Deer, Alberta Phone: (825) 221-3453 Email: info@reformhealth.ca

Privacy Policy

Last Updated: August 5, 2026

Reform Health + Wellness (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you visit our website (reformhealth.ca), book appointments, or receive care at our clinic.

We operate in accordance with Alberta’s Personal Information Protection Act (PIPA) and the Health Information Act (HIA).

1. Who We Are

Reform Health + Wellness 3020 22 Street, Unit 430 East Hill Shopping Centre Red Deer, Alberta

Phone: (825) 221-3453 Email: info@reformhealth.ca

We provide chiropractic care, physiotherapy, massage therapy, counselling, and related services.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, address, phone number, email address
  • Date of birth
  • Emergency contact information
  • Payment and billing information
  • Insurance details

Health Information

  • Medical history, symptoms, and current health concerns
  • Assessment findings, treatment notes, and care plans
  • Information related to physiotherapy, chiropractic, massage, or counselling services
  • Any other health-related information you provide or that is generated during your care

Website & Technical Information

  • IP address, browser type, device information
  • Pages visited and time spent on our website
  • Information submitted through contact forms, waitlists, or online booking

3. How We Collect Information

We collect information in the following ways:

  • Directly from you when you book an appointment, complete intake forms, or contact us
  • Through our online booking system (Jane App)
  • During in-person or virtual appointments
  • Automatically through cookies and similar technologies when you use our website
  • From third parties (such as referring practitioners or insurance providers) with your consent or as permitted by law

4. Why We Collect and Use Your Information

We collect and use your information for the following purposes:

  • To provide and manage your healthcare services
  • To book, confirm, and remind you of appointments
  • To process payments and submit insurance claims (with your authorization)
  • To communicate with you about your care, clinic updates, or administrative matters
  • To improve our services and website experience
  • To comply with legal, regulatory, and professional obligations
  • To maintain accurate clinical and administrative records

We only collect information that is reasonably necessary for these purposes.

5. Consent

We obtain your consent before collecting, using, or disclosing your personal or health information, except where permitted or required by law.

  • Consent may be express (written or verbal) or implied in certain circumstances.
  • You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.

For health information, we follow the requirements of Alberta’s Health Information Act.

6. Disclosure of Information

We do not sell your personal or health information.

We may share your information in the following situations:

  • With other healthcare providers involved in your care (with your consent or as authorized by law)
  • With insurance companies for billing and claims processing (with your authorization)
  • With our service providers (such as our electronic medical records / booking system provider) who are bound by confidentiality obligations
  • When required or permitted by law (e.g., court order, regulatory investigation, or public health requirements)
  • In the event of a clinic sale or transfer of practice, with appropriate safeguards

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic
  • Remember your preferences

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

We may also use third-party tools (such as Google reCAPTCHA) to protect the site from spam and abuse.

8. Third-Party Services

We use third-party service providers to support our operations, including:

  • Jane App – for online appointment booking and practice management
  • Payment processors
  • Email and communication tools
  • Website analytics and security services

These providers only receive the information necessary to perform their services and are required to protect it in accordance with applicable privacy laws.

9. Security

We take reasonable administrative, technical, and physical safeguards to protect your personal and health information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures include:

  • Secure electronic systems with access controls
  • Encryption where appropriate
  • Staff training on privacy and confidentiality
  • Physical security of paper records (where used)

While we strive to protect your information, no method of transmission or storage is completely secure.

10. Retention of Information

We retain your personal and health information only as long as necessary to fulfill the purposes for which it was collected, or as required by law and professional regulatory standards.

Health records are generally retained for a minimum of 10 years after the last interaction (or longer if required by regulation or for patients who were minors).

When information is no longer required, it is securely destroyed or anonymized.

11. Your Rights

Under Alberta law, you have the right to:

  • Request access to your personal and health information
  • Request correction of inaccurate or incomplete information
  • Withdraw consent (subject to legal limitations)
  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us using the details below. We will respond within the timeframes required by law.

12. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we become aware that we have collected such information without proper consent, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will indicate the most recent version. We encourage you to review this policy periodically.

14. Contact Us / Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:

Privacy Officer Reform Health + Wellness 3020 22 Street, Unit 430 Red Deer, Alberta Phone: (825) 221-3453 Email: info@reformhealth.ca

You also have the right to contact the Office of the Information and Privacy Commissioner of Alberta if you are not satisfied with our response.